FAQs
1. How do I place an order for a custom t-shirt?
To place an order, simply follow these steps:
- Choose your t-shirt style and color.
- Use our online design tool to upload your design or create one from scratch.
- Select your size and quantity.
- Add to cart and proceed to checkout.
2. What types of designs can I use?
You can upload any image, logo, or text that you have the rights to use. Our design tool also offers a variety of fonts and graphics for you to choose from.
3. What file formats do you accept for custom designs?
We accept JPEG, PNG, and SVG files. For best results, use high-resolution images with transparent backgrounds.
4. How long does it take to receive my order?
Typically, it takes 1-3 business days to process your order and 10-15 business days for Standard shipping. Delivery times may vary depending on your location.
5. Do you offer bulk discounts?
Yes, we offer discounts for bulk orders. Please contact us at bulkorders@customteeco.com for more information.
6. Can I change or cancel my order after it has been placed?
You can change or cancel your order within 24 hours of placing it. After 24 hours, we may have already started processing your order, and changes may not be possible.
7. What is your return policy?
We accept returns for defective or incorrect items within 30 days of receipt. Custom orders cannot be returned unless there is a defect or error on our part. Please contact our customer service team for assistance.
8. How do I care for my custom t-shirt?
To keep your custom t-shirt looking great, wash it inside out in cold water and tumble dry on low heat. Avoid using bleach or ironing directly on the design.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
10. How can I contact customer support?
You can reach our customer support team at support@teelans.com.